Privacy Policy

To provide high-quality respiratory and sleep medicine services, we collect information necessary for your assessment, diagnosis, treatment and ongoing care. This may include:

• Name, address, phone and email
• Date of birth and demographics
• Medicare, DVA and health insurance details
• Medical history and clinical information
• Medications, allergies and treatment records
• Referral information from providers
• Diagnostic results, imaging and pathology
• Emergency contact and next-of-kin details
• Payment and billing information

Information is generally collected directly from you at appointments, via forms, or through our website. Where appropriate, we may also receive information from referring GPs, specialists, hospitals, pathology providers, radiology providers and other healthcare practitioners involved in your care.

Your information is used primarily to provide healthcare services and manage patient care, including:

• Assessing, diagnosing and treating medical conditions
• Arranging and managing appointments
• Communicating with you regarding your healthcare
• Conducting diagnostic investigations and follow-up care
• Preparing specialist reports and correspondence
• Processing billing, Medicare and private health insurance claims
• Maintaining accurate clinical records
• Meeting legal, regulatory and accreditation requirements
• Quality improvement, education and practice management activities

Your personal information will only be disclosed where necessary to provide healthcare services or where required or authorised by law. This may include disclosure to:

• Referring General Practitioners
• Medical specialists and consultants
• Hospitals and healthcare facilities
• Pathology and diagnostic imaging providers
• Allied health professionals in your care
• Medicare and private health insurers
• Government agencies and regulatory bodies

We will otherwise seek your consent before disclosing information unless an exception applies under applicable privacy legislation.

MRSS takes reasonable steps to ensure personal and health information is stored securely and protected from misuse, interference, loss, unauthorised access, modification or disclosure. Security measures include:

• Secure clinical software systems
• Password-protected access controls
• Encrypted electronic communications where appropriate
• Secure data storage and backup procedures
• Restricted access to authorised personnel only

Records are retained in accordance with applicable legal and professional obligations.

You may request access to your personal information or request correction of information that is inaccurate, incomplete or out of date. Requests should be made in writing to MRSS using the contact details below. We may require identity verification before providing access.

In certain circumstances, access may be declined where permitted by law. If this occurs, we will provide written reasons for the decision where appropriate.

When you visit the MRSS website, certain information may be collected automatically, including IP address, browser type and device information, pages visited, and date and time of access. This is used to improve website performance and user experience.

Personal information submitted through online forms is stored on secure Australian-based servers protected with industry-standard 256-bit AES encryption. Cookies may be used to improve website functionality and analyse traffic — you may manage cookie preferences through your browser settings.

MRSS does not routinely disclose personal information to overseas recipients. Should overseas disclosure become necessary, we will take reasonable steps to ensure compliance with applicable privacy legislation and obtain consent where required.

If you have concerns about how your personal information has been handled, or believe your privacy has been breached, please contact us using the details below. We take privacy concerns seriously and will investigate all complaints promptly and fairly in accordance with our obligations under the Privacy Act 1988 (Cth).

MRSS may update this Privacy Policy from time to time to reflect changes in legislation, technology, business practices or healthcare requirements. The most current version will always be available on our website.